北京统计年鉴 2014，栏目：14 批发和零售业 住宿和餐饮业>>14-18 消费者投诉与处理，共1页
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| 14-18消费者投诉与处理 |
| CONSUMER'S COMPLAINTS AND
HANDLING |
| 单位：件 |
| (unit) |
| 项目 |
Item |
2013 |
2012 |
受理投
诉件数
Number of
Complaints
Accepted |
构成
(%)
Composition
(%) |
受理投
诉件数
Number of
Complaints
Accepted |
构成
(%)
Composition
(%) |
| 合计 |
Total |
*** |
*** |
*** |
*** |
| 按行业分 |
Grouped by Sector |
|
| 家用电器类 |
Household Appliances |
*** |
*** |
*** |
*** |
| #电视机 |
TV Sets |
*** |
*** |
*** |
*** |
|
空调类 |
Air Conditioners |
*** |
*** |
*** |
*** |
|
洗衣机类 |
Washing Machines |
*** |
*** |
*** |
*** |
|
电冰箱(柜) |
Refrigerators |
*** |
*** |
*** |
*** |
|
厨房电器及设备 |
Kitchen Electrical Appliances and Equipment |
*** |
*** |
*** |
*** |
|
通讯类 |
Communication Equipment |
*** |
*** |
*** |
*** |
|
计算机类 |
Computers |
*** |
*** |
*** |
*** |
| 家用机械类 |
Household Machines |
*** |
*** |
*** |
*** |
| #汽车 |
Automobiles |
*** |
*** |
*** |
*** |
|
热水器 |
Water Heaters |
*** |
*** |
*** |
*** |
| 百货类 |
General Merchandise |
*** |
*** |
*** |
*** |
| #家具类 |
Furniture |
*** |
*** |
*** |
*** |
| 服装鞋帽 |
Clothes, Shoes and Hats |
*** |
*** |
*** |
*** |
| 日用杂品 |
Daily Groceries |
*** |
*** |
*** |
*** |
| 食品 |
Foods |
*** |
*** |
*** |
*** |
| 房屋及装修建材 |
Housing and Decoration and Building Materials |
*** |
*** |
*** |
*** |
| #房屋 |
Housing |
*** |
*** |
*** |
*** |
|
装饰材料 |
Decoration Materials |
*** |
*** |
*** |
*** |
| 农用生产资料 |
Capital Goods for Agricultural Use |
*** |
*** |
*** |
*** |
| 服务类 |
Service |
*** |
*** |
*** |
*** |
| #美容美发 |
Hairdressing |
*** |
*** |
*** |
*** |
|
食宿娱乐庆典 |
Catering, Accommodation, Entertainment |
*** |
*** |
*** |
*** |
|
and Celebration |
|
|
洗衣业 |
Laundry |
*** |
*** |
*** |
*** |
|
装修物业 |
Decoration and Realty Management |
*** |
*** |
*** |
*** |
|
教育或培训 |
Education or Training |
*** |
*** |
*** |
*** |
|
咨询中介 |
Consultating Agencies |
*** |
*** |
*** |
*** |
| 其他商品类 |
Others |
*** |
*** |
*** |
*** |
| 按内容分 |
Grouped by
Content |
|
| #质量 |
Quality |
*** |
*** |
*** |
*** |
| 安全 |
Safety |
*** |
*** |
*** |
*** |
| 价格 |
Price |
*** |
*** |
*** |
*** |
| 计量 |
Measurement |
*** |
*** |
*** |
*** |
| 广告 |
Advertisements |
*** |
*** |
*** |
*** |
| 假冒 |
Counterfeit Goods |
*** |
*** |
*** |
*** |
|
虚假品质表示 |
Inveracious Quality |
*** |
*** |
*** |
*** |
|
营销合同 |
Marketing and Contracts |
*** |
*** |
*** |
*** |
|
人格尊严 |
Personality and Dignity |
*** |
*** |
*** |
*** |
|
| 注：总解决率为98.8%。 |
|
| 资料来源：北京市消费者协会。 |
|
| Note:
Total rate of settlement is 98.8%. |
|
| Source:
Beijing Customer Institution. |
|
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